Delivery status
Customers ask by WhatsApp, email or your website and get live status without calling your office.
Phone calls all dayAnswered automatically
Case studiesLogisticsCase study
AI for logistics
and distribution.
Delivery questions answered without a phone call, carriers booked and paperwork sent automatically, and late shipments spotted before your customer notices.
01The problem
Sound familiar?
Most of the day goes on answering the same question.
01“Our phones ring all day with “where’s my delivery?””
02“Driver updates live in a WhatsApp group.”
03“Proof of delivery and invoices are matched by hand.”
04“We find out a shipment is late when the customer calls.”
02What we automate
Six jobs that can run on their own.
Built around your routes, your carriers and your systems. Your team handles the exceptions. These are the usual starting points. The deep dive finds the rest.
Carrier booking
Books carriers and sends labels and paperwork straight from the order.
Booked by handBooked from the order
Proof of delivery
Matches signed delivery notes to orders and invoices automatically.
Matched by handMatched on signature
Late and failed deliveries
Watches routes and warns your team and the customer about anything running late.
Found out from the customerFlagged before they ask
Order intake
Orders from email, PDFs and portals go into your system without re-typing.
Re-typed, line by lineEntered automatically
Driver updates
Turns the WhatsApp messages and photos drivers already send into proper updates in your system.
Lost in a group chatLogged against the order
03Watch it work
A customer’s message at 14:22.
- A customer asks where their pallet delivery is.
- The AI checks the route and replies with a live arrival time.
- The customer asks for the delivery note. It’s sent straight away.
- A delay on another route is flagged before that customer asks.
WhatsApp14:22
- Where’s our pallet delivery? It was due this morning.
- It’s with the driver, three stops away. Expected at 15:10. I’ll message you when it arrives.
- Thanks. Can you send the delivery note?
- Sent. It will be matched to your invoice once it’s signed.
04Case study
What it looks like for a distributor with two warehouses.
The situation
Delivery questions came in by phone. Driver updates sat in a WhatsApp group. Proofs of delivery were matched to invoices by hand.
What we build
A delivery assistant on WhatsApp and email, automatic carrier booking, and proof-of-delivery matching.
What changes
Customers get live status without calling. Paperwork goes out with every booking. Late deliveries are flagged before the customer asks.
A good first project: “where’s my delivery?”
It takes the most repetitive calls off your team first.
05Your systems
Works with what
you already have.
No new software for your team to learn. We connect to the tools you use today, and tell you up front if something can’t connect.
◍WhatsAppCustomers and drivers
@Your inboxOrders and questions by email
▤Your WMS or ERPOrders, stock and dispatch
⇄Carrier portalsBookings, labels and tracking
▦SpreadsheetsExcel and Google Sheets
$AccountingInvoices and payments
Our drivers won’t use a new app.
They don’t need to. It reads the WhatsApp messages and photos they already send.
Can it book with our carriers?
If a carrier has a portal, email booking or an API, we can usually automate it. We’ll check yours before we start.
What happens with a failed delivery?
It flags it, tells the customer, offers a new slot and passes anything unusual to your team.
Will it work with our WMS?
Usually. If it has an import, an API or a spreadsheet export, we can connect to it. We’ll confirm before we start.
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