Case studiesMedical supplyCase study

AI for medical
supply companies.

Batch and lot questions answered in seconds, expiring stock caught before it ships, and audit files that are always ready.

01The problem

Sound familiar?

In medical supply, an hour spent searching can matter.

01

“A clinic asks which batch it received, and someone spends an hour in spreadsheets.”

02

“Short-dated stock is found on the shelf, not in the system.”

03

“A recall means days of building customer lists by hand.”

04

“Audit time means chasing certificates across inboxes.”

02What we automate

Six jobs that can run on their own.

Built around your records and your quality system. Decisions stay with your qualified people. These are the usual starting points. The deep dive finds the rest.

01

Batch and lot lookups

Answers “which lot did we receive?” from your shipping records, with the certificate attached.

An hour in spreadsheetsAnswered in seconds
02

Expiry management

Flags short-dated stock before it ships and suggests what should go out first.

Found on the shelfFlagged before it ships
03

Recall readiness

Builds the list of affected customers, shipments and contacts, and drafts the notices for your team.

Days of manual listsA list in minutes
04

Certificates and audit files

Collects and files certificates of analysis and conformity so they’re searchable.

Spread across inboxesFiled and searchable
05

The order inbox

Orders from clinics and hospitals are entered and confirmed, by email or portal.

Typed in by handEntered and confirmed
06

Customer updates

Delivery and backorder updates go out automatically.

Phone calls to chaseSent on their own
03Watch it work

A clinic’s question at 07:05.

  1. A clinic needs the batch number of a delivery for an audit.
  2. The AI finds the lot in your shipping records and attaches the certificate.
  3. The clinic asks about recalls. The AI checks and answers.
  4. The audit file is updated, and the clinic will be alerted if anything changes.
Email07:05
  1. Which batch of saline did we receive on 3 March? Our pharmacy needs it for an audit.
  2. You received lot SL-22918, shipped 3 March, expiry August 2027. The certificate is attached.
  3. Perfect. Has any of that lot been recalled?
  4. No recalls on SL-22918. I’ll let you know straight away if that changes.
04Case study

What it looks like for a distributor serving 300 clinics.

The situation

Batch questions meant digging through spreadsheets. Short-dated stock was found on the shelf. Audit files lived in people’s inboxes.

What we build

A lookup assistant over the shipping records, expiry alerts in the warehouse system, and an automatic certificate archive.

What changes

Clinics get batch answers in seconds. Short-dated stock is flagged before it ships. A recall list takes minutes, not days.

A good first project: batch and lot lookups.

It’s a question you get every week, and the one that matters most in a recall.

Book a call
05Your systems

Works with what
you already have.

No new software for your team to learn. We connect to the tools you use today, and tell you up front if something can’t connect.

@Your inboxEmail from clinics and hospitals
▤Your ERP or WMSStock, lots and shipments
▦SpreadsheetsExcel and Google Sheets
◫CertificatesCertificates of analysis and conformity
⌂Customer portalOrders placed online
$AccountingInvoices and credit notes
06Questions

Questions medical suppliers ask.

More on cost, data and getting started in the main FAQ.

How does this fit with our regulations?

We build around your existing quality system and regulatory requirements. Final records and decisions stay with your qualified people.

Where is our data kept?

We agree that before we start. Data can stay in your region, and the AI only sees what it needs.

Can it make recall decisions?

No. It prepares the lists and drafts the notices. Your team decides and sends.

Will it work with our warehouse system?

Usually. If it has an import, an API or a spreadsheet export, we can connect to it. We’ll confirm before we start.

Tell us what’s
eating your week.